Adapt: The Key to Success in Software Implementation

In today's fast-paced business world, going digital is not an option, it's a necessity. However, the real key to success lies not only in incorporating new software tools, but in internally adapting the entire company structure to this digitalization.

Implementing production management software in three different countries – China, Mexico and Spain – was no easy task. The main difficulty was not technical, but human: achieving acceptance by local users and #standardizing processes in such diverse cultural and operational environments. #Resistance_to_change and disparity in work practices complicated the adoption of the new system.

According to McKinsey, 70% of digital transformations fail, and resistance to change is one of the main culprits.

Adapting the company structure to the software:

To overcome these challenges, the software was gradually integrated into the companies' daily processes. A specialized department was created, made up of experts in the use of the system, who led the training and support process for users. In addition, during the roll-out, key users were established in the production and engineering areas, responsible for facilitating the transition and serving as reference points for their teams.

Key Steps:

1. Specialized Training : We formed a dedicated team that not only understood the software, but also the particularities of each business culture.

2. Key Users : We identified and trained key users in each region to act as facilitators and ambassadors of change.

3. Gradual Adaptation : Instead of a forced implementation, we integrated the software gradually, allowing users to adapt at their own pace.

Results:

This approach not only enabled a smooth transition, but also became a success story presented at APEX 2018 in San Diego, USA. The results were compelling:

• Process Standardization : We managed to standardize production processes in the three countries, improving operational efficiency.

• Increase in Productivity : Productivity increased by 25% thanks to better management and optimization of resources.

• Improved Employee Satisfaction : Initial resistance to change turned into acceptance and then satisfaction as employees saw the tangible benefits of the new system.

Harvard Business Review highlights that companies that successfully adapt to digital transformations experience a 20-30% increase in productivity.

Guide for a Correct Software Implementation

1. Understand the Company's Needs:

Before selecting software, it is crucial to understand what your business needs. Conduct a thorough analysis of your operations and clearly define the goals you hope to achieve with the implementation.

2. Involve Stakeholders:

Identify key users and ensure they are involved throughout the process. Their feedback is vital to fine-tuning the system to the real needs of the operation.

3. Constant Training:

Don't underestimate the importance of training. A well-trained team will not only use the software more efficiently, but will also feel more comfortable and confident with the changes.

4. Gradual Implementation:

Introducing software gradually allows problems to be identified and corrected before they impact the entire operation. This also gives users time to adapt to the new processes.

5. Monitoring and Continuous Improvement:

Implementation doesn't end when the software is up and running. Continuously monitor its performance and make adjustments as needed to ensure it meets your goals.

True digital transformation is not just about adopting new technologies, but about preparing the organization to make the most of them. This involves training people, adapting processes, and being willing to change corporate culture if necessary. "Christian Ocáriz"

If you want your business to not only survive but thrive in the digital age, remember: adapt or die. Digitalization is not the end, it is just the beginning.

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